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Tools for Responsible Gaming at Wild Robin

At Wild Robin, we believe in providing a secure and responsible environment for all our players. To help you manage your gaming activity, we offer a range of tools that can be easily accessed and controlled from your account settings. These tools are designed to support informed choices and help maintain a healthy balance.

Setting Limits for Your Play

You can set various limits to control your spending and time spent on our platform. These are accessible via the 'Responsible Gaming' or 'My Account' section of your profile. Changes to limits may take effect immediately or after a set period, depending on the specific limit and regulatory requirements.

  • **Deposit Limits:** Control the maximum amount you can deposit within a specified period (daily, weekly, or monthly).
  • **Loss Limits:** Set a maximum amount you are willing to lose over a chosen timeframe.
  • **Wager Limits:** Define the total amount you can wager within a set period.
  • **Session Limits:** Limit the duration of your gaming sessions. The system will notify you when your session time is approaching its limit.

To activate or modify any of these limits, please navigate to the 'Responsible Gaming' section within your account. Here you will find clear options to set new limits or adjust existing ones.

Time-Outs and Self-Exclusion

For players who wish to take a brief break or a more extended period away from gaming, we offer time-out options and self-exclusion.

  • **Time-Out:** This allows you to temporarily exclude yourself from the platform for a period you choose, ranging from 24 hours to several weeks. During this period, you will not be able to log in or access your account.
  • **Self-Exclusion:** For a more definitive break, self-exclusion can be set for a minimum of six months up to five years. This is a significant step, and during the self-exclusion period, you will be unable to access your account. You can request self-exclusion by contacting our support team directly via email at support@wildrobin.com.

Activation and duration of these measures can be managed through your account settings or by contacting our dedicated support team. We recommend reviewing the specifics of each option in the 'Responsible Gaming' section before making a selection.

Reality Checks

To help you stay aware of the time and money you are spending, we provide a 'Reality Check' feature. This tool will periodically display a pop-up message informing you of your current session duration and net win/loss. You can configure the frequency of these checks from your account settings. This allows you to make informed decisions about continuing your play.

We encourage all players to familiarise themselves with these tools. Responsible gaming is an integral part of the Wild Robin experience, and these features are in place to support your well-being.

Our Commitment to Responsible Gaming

At Wild Robin, we understand that for some players, gambling can become a problem. We are committed to providing a safe and responsible gaming environment. This includes offering tools and resources to help our players maintain control and providing clear pathways to external support.

Accessing External Support

We strongly encourage any player who feels they may have a gambling problem to seek professional assistance. We partner with several independent organisations dedicated to supporting individuals and families affected by problem gambling. These services are confidential and available to all.

  • Problem Gambling Foundation of New Zealand — 0800 664 262
  • Gambling Helpline New Zealand
  • GamCare
  • Gamblers Anonymous
  • Gambling Therapy
  • BeGambleAware

Internal Support and Control Measures

We have implemented several internal processes to support players in managing their gaming activity. These features are accessible directly through your account and are designed to empower you to set boundaries.

  • Deposit Limits: You can set daily, weekly, or monthly limits on the amount you can deposit. This is a proactive measure to help manage your spending.
  • Self-Exclusion: If you wish to take a break from gambling, you can request self-exclusion. This can be arranged by contacting our support team via email at support@wildrobin.com, and we will ensure your account is inaccessible for a specified period.
  • Account Verification: We require identity and age verification to ensure all players are over 18. This is a fundamental step in protecting vulnerable individuals.

Tips for Maintaining Control

Responsible gaming is a shared responsibility. We offer the following advice to help you maintain control over your gameplay:

  1. Gamble only with money you can afford to lose. Do not use funds meant for essential expenses.
  2. Set a budget and a time limit for your gaming sessions, and stick to them.
  3. Gamble for entertainment purposes, not as a way to solve financial problems.
  4. Avoid chasing losses. If you have a losing session, accept it and do not try to win it back immediately.
  5. Never gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  6. Take regular breaks from playing. Step away from the screen and engage in other activities.
  7. Discuss your gambling habits with trusted friends or family members if you have concerns.

Our aim is to ensure that your experience with Wild Robin is always enjoyable and managed responsibly. If you have any questions or need further assistance regarding our responsible gaming policies or tools, please do not hesitate to contact our support team.