Wild Robin
Start Playing

Understanding Your Data at Wild Robin

We collect certain categories of personal data to ensure our services operate effectively, to meet our regulatory obligations, and to provide you with a secure and reliable experience. This data is handled with care and used only for defined purposes.

Categories of Data Collected

We gather information across several key areas. This includes data you provide when creating your account, documents required for verification, technical information about your device and usage, and details related to your financial transactions.

  • Account Data: Information necessary for setting up and managing your player account, such as your name, date of birth, email address, and contact details.
  • Verification Documents: Copies of identification (passport, driver's licence, national ID card), proof of address (utility bills, bank statements), and proof of payment method, as required by regulatory standards.
  • Technical Data: Information gathered through your interaction with our platform, including IP address, browser type, device identifiers, and usage patterns, which helps us maintain security and optimise performance.
  • Payment Data: Details pertaining to your deposits and withdrawals, such as transaction history and the payment methods used, processed securely.

Core Purposes for Data Usage

The data we collect serves specific, essential functions. These are in place to manage your account, ensure we comply with legal and regulatory requirements, process your payments accurately, and maintain the overall security of our platform and your information.

Data CategoryPrimary Purpose
Account DataEnabling account creation and management.
Verification DocumentsFulfilling Know Your Customer (KYC) and age verification obligations, ensuring a secure environment.
Technical DataMaintaining platform security, preventing fraud, and improving user experience.
Payment DataProcessing deposits and withdrawals efficiently and securely.

We are committed to transparency regarding how your data is used. Further details can be found in our Privacy Policy, which outlines our data handling practices in full.

Your Data and Your Rights at Wild Robin

At Wild Robin, we understand that your personal data is important. We are committed to transparency in how we handle your information and to upholding your privacy rights. This section outlines the key rights you have regarding the personal data we collect and process.

Understanding Your Data Rights

We adhere to data protection principles that grant you control over your personal information. These rights are in place to ensure you can manage your data responsibly and with confidence while engaging with our services.

  • The right to access your personal data: You can request to see a copy of the personal information we hold about you. This allows you to understand what data we have and why we process it.
  • The right to rectification: If you find that any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it. We aim to maintain accurate records.
  • The right to erasure (the 'right to be forgotten'): You can request that we delete your personal data under certain circumstances. This right is subject to legal obligations we may have to retain certain information.
  • The right to restrict processing: In specific situations, you can ask us to limit the way we process your personal data. This means we would store the data but not use it further without your consent, unless legally required.
  • The right to object to processing: You have the right to object to the processing of your personal data based on our legitimate interests. We will review your objection and cease processing unless we have compelling legitimate grounds to continue.
  • The right to data portability: This right allows you to obtain and reuse your personal data for your own purposes across different services. We can provide your data in a structured, commonly used, and machine-readable format.

Exercising Your Rights

To exercise any of your privacy rights, or if you have questions about how we handle your data, please do not hesitate to contact us. We have established clear channels to ensure your requests are handled efficiently and appropriately.

Method of ContactDetails
Customer SupportYou can reach our dedicated customer support team 24/7 via live chat directly on our website or by emailing support@wildrobin.com. Please clearly state your request regarding your privacy rights.
Data Protection Officer (DPO)For specific queries relating to data protection and privacy, you may also contact our Data Protection Officer. Details for contacting the DPO can be found in our Privacy Policy.

We will respond to your requests within the timeframe stipulated by applicable data protection laws. In most cases, we aim to provide a substantive response within one month of receiving your request. We may need to verify your identity before processing your request to ensure the security of your personal data.

Understanding Cookies and Similar Technologies at Wild Robin

To ensure our website and services function correctly and to enhance your experience, we use cookies and similar technologies. These are small text files that are placed on your device when you visit our site. They help us remember your preferences, understand how you interact with our platform, and sometimes, to show you more relevant content.

We categorise the cookies we use into three main types, each serving a distinct purpose. Understanding these categories can help you manage your preferences.

Types of Cookies We Use

  • **Essential Cookies:** These cookies are fundamental to the operation of our website. They enable you to navigate the site, log in to your account, and use core features like making deposits. Without these, many parts of our service would not work as intended.
  • **Analytics Cookies:** These cookies help us understand how visitors use Wild Robin. They collect anonymised data on which pages are visited, how long users spend on the site, and any technical issues encountered. This information is invaluable for us to improve our website's performance and user experience.
  • **Marketing Cookies:** These cookies are used to make advertising more relevant to you and your interests. They may track your browsing activity across different websites to build a profile of your interests and show you advertisements that are more likely to be of interest. We use these cookies responsibly and in compliance with data protection regulations.

Your Choices and Control

We respect your privacy and your right to control how your information is used. When you first visit Wild Robin, you will be presented with a consent banner where you can review and manage your cookie preferences. You can choose to accept all cookies or adjust your settings based on the categories described above.

Beyond the consent banner, you can also manage cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies. You can typically find these settings in the 'privacy' or 'security' section of your browser's menu. Please be aware that disabling essential cookies may impact the functionality of our website and your ability to use certain features.